Link3OFFICE: Link3 Workflow Management System

What is Workflow? The automation of a business process, during which documents (information, issues, tasks, work orders, bug/defect reports etc.) are passed from one state to another for action, according to a set of rules defined by workflow scheme.

LinkOFFICE is a web-based workflow management software. It allows you to organize client requests and work orders into distinct issues, customize workflow individually for every job, assign person responsible for the issue, keep track of issue flow, print reports, send reminders for pending issues etc…

Web based.

Windows Active Directory integration.

Automatic Case Routing.

Automatic assignment of helper group based on pre-defined rules of Problem Type or Problem Priority or User Type.

File attachments.

 Multiple files of any type may be added to any request.

Automatic Escalations.

Escalate requests to different helpers group with notification when cases are not resolved / reply within specific time limits. Automatic escalation of any request based on specific predefined rules.  

Complete History of Request.

Complete change history of a request is maintained and users can also lookup a history.

Request step tracking.

Every help request is displayed as a sequence of messages. The status attribute shows whether the request is new, analyzing, resolved or waiting for more input from the requestor.

Notification.

Both email and SMS notification generate with every transaction of any request.

Reporting.

Track helper performance and users activity. Prepare users and helper timesheets.

Knowledge Base Help.

Using the Searchable Knowledge base, users can search for solutions to common problems.