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Link3OFFICE:
Link3
Workflow
Management
System |
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What
is
Workflow?
The
automation
of a
business
process,
during
which
documents
(information,
issues,
tasks,
work
orders,
bug/defect
reports
etc.)
are
passed
from
one
state
to
another
for
action,
according
to a
set
of
rules
defined
by
workflow
scheme.
LinkOFFICE
is a
web-based
workflow
management
software.
It
allows
you
to
organize
client
requests
and
work
orders
into
distinct
issues,
customize
workflow
individually
for
every
job,
assign
person
responsible
for
the
issue,
keep
track
of
issue
flow,
print
reports,
send
reminders
for
pending
issues
etc… |
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Features: |
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Tasks
grouped
by
customers
&
projects.
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Issues
grouped
by
tasks. |
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Customizable
Workflow. |
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History
log
for
each
issue. |
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File
Attachments. |
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E-Mail
Notifications
&
reminders. |
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Hosting
or
open
source
solutions. |
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Benefits: |
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Improved
efficiency.
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Reduced
implementation
cost. |
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Elimination
of
unnecessary
steps. |
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Better
process
control. |
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Standardizing
working
methods. |
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Improved
customer
service. |
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No
“forgotten”
requests. |
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FEATURES OF
‘HELPDESK’
PROJECT: |
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Web
based.
Windows
Active
Directory
integration.
Automatic
Case
Routing.
Automatic
assignment
of
helper
group
based
on
pre-defined
rules
of
Problem
Type
or
Problem
Priority
or
User
Type.
File
attachments.
Multiple
files
of
any
type
may
be
added
to
any
request.
Automatic
Escalations.
Escalate
requests
to
different
helpers
group
with
notification
when
cases
are
not
resolved
/
reply
within
specific
time
limits.
Automatic
escalation
of
any
request
based
on
specific
predefined
rules.
Complete
History
of
Request.
Complete
change
history
of a
request
is
maintained
and
users
can
also
lookup
a
history.
Request
step
tracking.
Every
help
request
is
displayed
as a
sequence
of
messages.
The
status
attribute
shows
whether
the
request
is
new,
analyzing,
resolved
or
waiting
for
more
input
from
the
requestor.
Notification.
Both
email
and
SMS
notification
generate
with
every
transaction
of
any
request.
Reporting.
Track
helper
performance
and
users
activity.
Prepare
users
and
helper
timesheets.
Knowledge
Base
Help.
Using
the
Searchable
Knowledge
base,
users
can
search
for
solutions
to
common
problems. |
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Modules
of
General
ERP |
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General
Ledger. |
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Accounts
Receivable. |
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Accounts
Payable. |
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Fixed
Assets
Management. |
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Purchase
Management
System. |
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Sales
Order
Processing. |
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Inventory
Management
System. |
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Control
for
each
Store. |
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Human
Resources
Management
System. |
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Payroll. |
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Material
Resource
Planning. |
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Shop
floor
Management
for
Materials. |
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Rate
contract
and
Production
Batch
Control. |
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Work
in
progress
management. |
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Cost
Control
for
Product
Costs. |
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Materials
management
and
Monitoring
intermediate
production. |
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Complete
Integration. |
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Modules-Features
for
Knit-Dye-Garments
Industry: |
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Features
for
Merchandise
Master
Work
Order
Management.
(MWO) |
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Features
for
Commercial
Management
(CM). |
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Feature
for
production
planning
system
(PP). |
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Feature
for
production
management
system
(PM). |
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Feature
for
Export
Monitoring
System
(EM). |
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Features
for
Store
Management
System
(SM). |
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Features
for
system
security
management. |
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Features
for
Daily
Attendance
and
Payroll
(HR). |
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Modules-Features
for
Sweater
Industry: |
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Merchandising. |
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Inventory. |
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Production. |
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HRMS. |
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Commercial
&
Purchase. |
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MIS. |
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Download
Products: |
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