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Link3OFFICE: Link3 Workflow Management System
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What is Workflow? The automation of a business process, during which documents (information, issues, tasks, work orders, bug/defect reports etc.) are passed from one state to another for action, according to a set of rules defined by workflow scheme.
LinkOFFICE is a web-based workflow management software. It allows you to organize client requests and work orders into distinct issues, customize workflow individually for every job, assign person responsible for the issue, keep track of issue flow, print reports, send reminders for pending issues etc…
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Features: |
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Tasks grouped by customers & projects. |
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Issues grouped by tasks. |
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Customizable Workflow. |
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History log for each issue. |
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File Attachments. |
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E-Mail Notifications & reminders. |
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Hosting or open source solutions. |
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Benefits: |
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Improved efficiency. |
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Reduced implementation cost. |
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Elimination of unnecessary steps. |
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Better process control. |
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Standardizing working methods. |
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Improved customer service. |
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No “forgotten†requests. |
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FEATURES OF ‘HELPDESK’ PROJECT: |
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Web based.
Windows Active Directory integration.
Automatic Case Routing.
Automatic assignment of helper group based on pre-defined rules of Problem Type or Problem Priority or User Type.
File attachments.
Multiple files of any type may be added to any request.
Automatic Escalations.
Escalate requests to different helpers group with notification when cases are not resolved / reply within specific time limits. Automatic escalation of any request based on specific predefined rules.
Complete History of Request.
Complete change history of a request is maintained and users can also lookup a history.
Request step tracking.
Every help request is displayed as a sequence of messages. The status attribute shows whether the request is new, analyzing, resolved or waiting for more input from the requestor.
Notification.
Both email and SMS notification generate with every transaction of any request.
Reporting.
Track helper performance and users activity. Prepare users and helper timesheets.
Knowledge Base Help.
Using the Searchable Knowledge base, users can search for solutions to common problems.
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Modules of General ERP |
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General Ledger. |
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Accounts Receivable. |
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Accounts Payable. |
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Fixed Assets Management. |
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Purchase Management System. |
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Sales Order Processing. |
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Inventory Management System. |
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Control for each Store. |
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Human Resources Management System. |
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Payroll. |
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Material Resource Planning. |
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Shop floor Management for Materials. |
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Rate contract and Production Batch Control. |
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Work in progress management. |
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Cost Control for Product Costs. |
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Materials management and Monitoring intermediate production. |
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Complete Integration. |
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Modules-Features for Knit-Dye-Garments Industry: |
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Features for Merchandise Master Work Order Management. (MWO) |
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Features for Commercial Management (CM). |
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Feature for production planning system (PP). |
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Feature for production management system (PM). |
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Feature for Export Monitoring System (EM). |
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Features for Store Management System (SM). |
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Features for system security management. |
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Features for Daily Attendance and Payroll (HR). |
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Modules-Features for Sweater Industry: |
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Merchandising. |
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Inventory. |
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Production. |
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HRMS. |
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Commercial & Purchase. |
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MIS. |
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Download Products: |
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